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Frequently asked questions about Locowin
How long does a withdrawal stay pending?
Withdrawal processing times at Locowin vary depending on the payment method used. For cryptocurrency options like USDT (TRC-20) and Dogecoin (DOGE), withdrawals are typically processed within 0 to 24 hours. This timeframe is significantly faster than traditional methods that may take longer to clear.
However, a pending period of 0-24 hours for crypto withdrawals can be compared to the instant deposits, which are completed in 1-5 minutes for USDT (TRC-20). This means that while deposits are almost immediate, players need to factor in this potential delay for outgoing funds.
This 0-24 hour pending window for crypto withdrawals is a standard industry practice. It allows the casino to conduct necessary checks before releasing funds, ensuring security and compliance. Players should consider this timeframe when planning their financial transactions.
What is the wager for the 300% bonus?
The welcome bonus at Locowin offers a 300% match up to €2,000, accompanied by 100 free spins. The wagering requirement for this bonus ranges between 35 and 45 times the bonus amount. This means that players must bet a substantial sum before they can withdraw any winnings derived from the bonus.
For example, if a player claims the full €2,000 bonus, the wagering requirement could be as high as €2,000 multiplied by 45, resulting in a total turnover of €90,000. This contrasts with a lower hypothetical wager of 35 times, which would require €70,000 in turnover.
Furthermore, it is important to note that live dealer games contribute only 10% towards meeting these wagering requirements, unlike slots which contribute 100%. This means that players focusing on live tables will need to wager significantly more to clear the bonus compared to slot players.
Are live tables open around the clock?
While specific operating hours for live tables are not detailed, the contribution rate for live games towards wagering requirements is set at 10%. This rate is considerably lower than the 100% contribution from slots, indicating a different focus for bonus play.
The limited contribution of 10% for live tables means that for every €100 wagered on live games, only €10 will count towards the wagering requirements. This is in stark contrast to slots, where €100 wagered would fully meet €100 of the requirement.
The casino also specifies a maximum bet of €5 while using bonus funds, which applies across all game types. This limit impacts how quickly players can progress through wagering, especially when playing games with lower contribution rates like live dealer options.
What Android version is needed for APK installation?
For users preferring a dedicated application, an Android APK is available, requiring at least Android version 8.0 or higher. This app is approximately 45 MB in size, offering a streamlined mobile experience. Players should ensure their device meets this minimum operating system requirement.
In comparison, iOS users have slightly different specifications for their app, needing iOS 13 or later, with a file size of around 60 MB. Both versions recommend a minimum of 2 GB of RAM to ensure smooth performance. This suggests a robust app design for broader device compatibility.
The availability of these dedicated apps allows for potentially faster access and a more integrated gaming experience compared to accessing the casino through a mobile browser. Ensuring the device meets the Android 8.0+ specification is key for installation and optimal performance.
Why was my withdrawal stopped without KYC?
Withdrawals may be subject to a Know Your Customer (KYC) verification process, which involves submitting identification documents and proof of address. The proof of address must be no older than 3 months. This procedure is standard for ensuring account security and preventing fraud.
The KYC process typically takes between 24 to 48 hours to complete. During this period, any withdrawal requests may be placed on hold until the verification is successfully finalized. This waiting time is a crucial part of the security protocol.
While the maximum deposit limit for cryptocurrencies like USDT and Dogecoin is €10,000, there is no explicit maximum withdrawal limit stated in the provided data that would inherently trigger an immediate KYC check outside of standard security procedures. The KYC is a procedural step rather than a direct consequence of withdrawal amount alone.
Quick answers to common questions
| Question | Short Answer |
|---|---|
| What welcome bonus is available? | 300% welcome bonus up to €2,000 plus 100 free spins |
| What is the minimum deposit? | from EUR 10, depending on the method |
| How long does a withdrawal take? | e-wallets and crypto usually same day, cards 1-3 business days |
| Is there a mobile app? | yes, for Android and iOS plus a mobile web version |
| Can games be tested for free? | yes, most slots run in demo mode without a deposit |
| How do I reach support? | live chat and email, around the clock |
| Which currencies are accepted? | EUR and other common currencies |
Why does the APK installation on Android 7 not start?
Locowin casino's mobile application requires Android version 8.0 or higher for installation. Devices running Android 7 will not be able to utilize this specific app. The application size is approximately 45 MB, and a minimum of 2 GB of RAM is recommended for optimal performance.
Older operating systems, such as Android 7, lack the necessary software architecture to support the application's features. This is a common issue when applications are updated to utilize newer system functionalities not present in previous versions. While the app is designed for modern devices, older models may encounter compatibility barriers.
Players with Android 7 devices can still access Locowin casino through their mobile web browser. This alternative method provides access to the same games and features without requiring a dedicated application download. The browser-based experience offers a flexible solution for users with older devices.
What does not count towards bonus wagering?
When playing with a bonus at Locowin casino, only slots contribute 100% towards wagering requirements. This means every euro wagered on slot games directly reduces the outstanding turnover. For example, a €10 bet on a slot game contributes €10 towards the wagering goal.
Table games and live dealer games have a significantly lower contribution rate for bonus wagering. Both categories only count 10% towards the wagering requirements. Therefore, a €10 bet on a table game or live dealer game would only contribute €1 towards the turnover.
This weighted contribution system means that players aiming to clear their bonus wagering quickly should focus on playing slots. For instance, to wager a €350 requirement, one would need to bet €350 on slots, or €3,500 on table games or live games. The bonus expires within 30 days.
How much commission does the Banker bet cost?
In many live dealer casino games, particularly Baccarat, the Banker bet often carries a small commission. This commission is a standard feature designed to balance the house edge. While not explicitly detailed for Locowin's live section in the provided data, it is a common casino practice.
The typical commission for a Banker bet ranges from 5% to a slightly higher percentage, depending on the casino's specific rules. This fee is usually deducted from winning Banker bets. For example, a €100 winning Banker bet might result in a payout of €95 if a 5% commission is applied.
This commission ensures that the casino maintains a slight advantage over players in the long run, even on bets with favorable odds. Understanding this cost is crucial for players who frequently bet on the Banker, as it impacts their overall potential returns.
What applies when switching from x35 to x45?
Locowin casino features wagering requirements for its welcome bonus that can vary between x35 and x45. This means that a player must wager the bonus amount a number of times before it can be withdrawn. A x35 wagering requirement is generally considered more favorable than a x45 requirement.
For example, if a player receives a €100 bonus with x35 wagering, they must bet €3,500 in total (€100 x 35). If the wagering requirement were x45, the total betting amount required would increase to €4,500 (€100 x 45), making it harder to meet the condition.
The specific wagering multiplier applied can depend on the game type played or promotional terms, though slots contribute 100% towards meeting these requirements. Players should always check the exact terms associated with their bonus to understand the wagering obligations. The bonus has a 30-day expiry.
Why does an open KYC check delay withdrawal?
An open KYC (Know Your Customer) check can delay withdrawal processing at Locowin casino because it is a mandatory security procedure. This verification process ensures the player's identity and prevents fraudulent activities, such as money laundering. The casino requires specific documents to complete this check.
To complete KYC, players must submit identification documents and proof of address, with the latter being no older than three months. This process typically takes between 24 to 48 hours to finalize once all required documents are received. Delays occur if submitted documents are unclear or incomplete.
Until the KYC verification is successfully completed, the casino may hold withdrawals to protect both the player and the platform. This is a standard regulatory requirement in the online gambling industry, aimed at maintaining a secure and compliant gaming environment for all users.
What to do if the confirmation email is missing after 24 hours?
If the confirmation email is not received within 24 hours, check your spam or junk folders. Account verification, including ID and proof of address documentation not older than 3 months, is typically processed within 24 to 48 hours. This process ensures account security and compliance with regulations. Failure to receive the email may indicate a delay in processing or an incorrect email address provided.
The KYC process requires submitting an ID and proof of address, taking up to 48 hours for verification. This is a standard procedure across many online casinos, including those with similar deposit options like Visa/Mastercard, which offer instant deposits. While bank transfers may take longer, this initial verification is crucial for account activation and withdrawal eligibility.
Delays in email delivery can sometimes be attributed to server issues or email provider filters, rather than a failure in the casino's system. Players should ensure their registered email is accurate and accessible. If the email remains missing after checking all folders, contacting customer support directly is the recommended next step to resolve the issue.
Why does Bank Transfer take 1 to 3 business days?
Bank transfers involve multiple financial institutions and intermediaries, contributing to their extended processing times. Deposits via bank transfer can take between 1 to 3 business days to reflect in an account, unlike instant options like Visa or Mastercard. This timeframe allows for the secure and verified movement of funds between banks.
The process for bank transfers requires coordination between the player's bank, the casino's bank, and potentially other financial networks. This sequential processing, starting from a minimum deposit of €20, is why withdrawals also take 3 to 5 business days. In contrast, card transactions are typically processed much faster, with withdrawals completed in 1 to 3 business days.
Unlike instant payment methods, bank transfers are subject to the operating hours and interbank clearing systems of financial institutions. This means weekends and public holidays can further extend the time it takes for funds to be credited. Fees are generally not charged by the casino for this method, though individual banks might impose their own charges.
Am I allowed to open a second account?
Opening a second account is generally not permitted by online casinos to prevent fraud and ensure fair play. This policy is standard across most platforms, aiming to protect both the player and the operator. Violating this rule can lead to account closure and forfeiture of funds, similar to issues that might arise with bonus abuse.
The terms and conditions of most online casinos stipulate that only one account per player is allowed. This is to ensure that welcome bonuses, such as the 300% up to €2,000 plus 100 free spins, are not claimed multiple times by the same individual. Adhering to this rule is essential for maintaining account integrity.
Should a player require access to different services or promotions, it is advisable to explore the existing account's offerings or contact customer support for clarification on eligible benefits. Attempting to circumvent this rule, for example, by using different personal details, can result in complications during the KYC verification process, which requires an ID and proof of address.
What is the benefit of La Partage in French Roulette?
The La Partage rule in French Roulette offers a significant benefit to players by reducing the house edge on even-money bets when the ball lands on zero. This feature provides a partial refund of the bet if the outcome is zero, thereby enhancing player returns on specific wagers. Unlike other roulette variants, this rule is exclusive to French Roulette tables.
When the ball lands on zero during an even-money bet (such as red/black, odd/even, or high/low) in French Roulette with La Partage, half of the original bet is returned to the player. This effectively halves the house edge for these particular bets, making it a more favorable option compared to European or American Roulette variants. For example, a €10 bet would see €5 returned.
This rule directly impacts the theoretical return to player (RTP) for even-money bets in French Roulette, making it more attractive for players seeking to maximize their potential returns over time. While slots offer a high RTP of 96.10% with Yggdrasil's Vikings Go Berzerk, and live casino games contribute only 10% to wagering requirements, La Partage specifically benefits roulette players.
Why is the maximum bet 5 EUR during bonus?
The maximum bet limit of €5 during bonus play is a common measure implemented by online casinos to protect their interests and prevent bonus abuse. This limit applies to all games, including live dealer games which contribute 10% to wagering requirements. It ensures that players cannot rapidly clear bonus wagering requirements by placing excessively large bets.
This €5 maximum bet rule is crucial for managing the casino's risk, especially when players are utilizing a substantial welcome bonus such as 300% up to €2,000 plus 100 free spins. Rapidly wagering large sums could potentially lead to significant payouts that outweigh the bonus cost. The wagering requirement for this bonus is between x35 and x45, to be met within 30 days.
For players using the bonus, adhering to the €5 maximum bet is essential for fulfilling the wagering requirements without voiding their bonus funds or winnings. Exceeding this limit can result in the bonus and any associated winnings being forfeited. This contrasts with standard play, where higher stakes might be permissible depending on the game and table limits.
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